Question 1

Questions about an Order?

Accepted Answer

Our team are experts at resolving any issues you may have with your order.
Please follow these easy steps:
-  Please review your packing slip carefully. You may find that changes or substitutions are fully detailed
-  If you need to contact us, make sure you have one or more of the following available: order number, invoice number, quote number, and   
   billing/shipping address.
-  Email us using these subjects for time sensitive issues-
URGENT: Damages – Order Number
URGENT: Payment Question – Order Number
URGENT: General Inquiry

Question 2

How do I place a custom order?

Accepted Answer

Memory Lane would love to create a custom, from scratch collection for you. Our representatives are available to discuss full package needs or just simple changes to our current packages. Please note, some customizations could change current package costs. Once form is submitted, Memory Lane will reach out to discuss all options available and get more details to best fit your needs.
To place a custom order, please Contact us and fill out the custom order form. Fill out order form and a Memory Lane representative will reach out to answer any questions, and provide a custom quote.

Question 3

What is the process for a custom order?

Accepted Answer

Enter your answer here

Question 4

Will all my collections ship together?

Accepted Answer

Packages are shipped in individual boxes per collections. Boxes will be shipped together Via FedEx, but could arrive a day or two apart. Furniture will ship directly from manufacturer and arrive after accessory boxes.

Question 5

When will my collections ship? How long will it take to receive my order?

Accepted Answer

Please see our Shipping Policy

Question 6

How do I track my order?

Accepted Answer

Once packages are shipped, tracking will be provided to the email you placed your order with. If you have further questions, please Contact Us.

Question 7

What are my shipping charges

Accepted Answer

see Shipping policy

Question 8

Is my credit card information safe?

Accepted Answer

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 
See Store Policy > Privacy + Safety Policy

Question 9

If I didn't get an order number, email, etc., did the order go through? "

Accepted Answer

Please e-mail us at orders@memorylanealz.com to confirm your order went through.

Question 10

How do I apply for a Client Portal?

Accepted Answer

Client Portal is intended for customized packages that will be purchased in bulk fashion. Click the sign-up button on the Client Portal page and fill out form. Memory Lane will contact you via e-mail with an application. Once approved, you will be able to log-in and view your custom store.

Question 11

If I have other questions, who do I contact? "

Accepted Answer

orders@memorylanealz.com

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